At Qova Brand, we always strive for our customers’ satisfaction and to provide an exceptional and secure shopping experience.
Whether you have purchased innovative home devices, personal care products, or tech accessories from our website, your comfort is our top priority.
At Qova Brand, we offer you a flexible and clear return and exchange policy that allows you to shop with full confidence and peace of mind.
Return and Exchange Conditions
• Product condition: The product must be unused and in its original condition, with its original packaging and the invoice or order number.
• Timeframe: You can submit a request for return or exchange within 7 days only from the date of receiving the product.
• Returnable products: Most products can be returned, except for certain sensitive personal care items that cannot be returned once opened, in order to protect customer safety.
How to Request a Return or Exchange
• Contact us: Reach out to our customer service team via email at [email protected] or through the 'Contact Us' page on the website.
• Send the product: After coordinating with our support team, ship the product to our designated address, with the invoice or order number attached.
• Review: Our team will review the product upon receipt to ensure it meets the conditions.
Refunds
• Dear customer, once your return request is approved, the full amount will be refunded using the original payment method.
• Refund processing takes 5 to 7 business days.
• The time for the amount to reach your account may vary depending on the bank or payment method.
Product Exchange
• If you wish to exchange a product, you can choose any other product from our store.
• The product to be exchanged must be returned in its original condition and unopened packaging.
• Once verified, we will ship the replacement product directly.
• If the replacement product is higher in price, you will be required to pay the difference before shipping.
Shipping Costs
• The customer will bear the shipping costs for returns or exchanges, unless the product is defective or does not match the order.
Important Exceptions
• We apologize, dear customer, but opened or used personal care products cannot be returned or exchanged.
• Discounted products or items purchased during special offers may not be returnable. This will be clarified during the purchase process.
Enjoy a safe and seamless shopping experience.
At Qova Brand, we place your satisfaction as our top priority.
We ensure that all our products fully meet your expectations.
At Qova Brand, we believe your satisfaction is our true success, and we are committed to always making your experience with us hassle-free.
